What Makes a Customer Engagement Functional Consultant?

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

Currently Microsoft has created two distinct tracks, specialising as a functional consultant for either Dynamics 365 for Sales or Dynamics 365 Customer Service:









Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate

Microsoft Dynamics 365 for Sales Functional Consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics.



Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate

Microsoft Dynamics 365 for Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.




Functional Consultant Certification Bootcamps

Our Certification Bootcamps cover everything you need to pass the exam in just 7 days, as well as providing you with coaching, revision sessions and even a free resit of the exam if you need it.

Course Title Price Duration Location Feb March April May June
Dynamics 365 for Sales Functional Consultant Associate Certification Bootcamp £5,180 7 days Bath 18 18 23 20 17
London - 18 - 20 -
Dynamics 365 for Customer Service Functional Consultant Associate Certification Bootcamp £5,180 7 days Bath 18 18 23 20 17
London - 18 - 20 -



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