What Makes a Customer Engagement Functional Consultant?
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
Currently Microsoft has created two distinct tracks, specialising as a functional consultant for either Dynamics 365 for Sales or Dynamics 365 Customer Service:
Microsoft Certified: Dynamics 365 for Sales Functional Consultant Associate
Microsoft Dynamics 365 for Sales Functional Consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics.
Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate
Microsoft Dynamics 365 for Customer Service Functional Consultants build CX solutions that are fast, agile, and leverage AI to drive actionable insights that anticipate customer needs.
Microsoft Certified: Dynamics 365 for Marketing Functional Consultant Associate
Dynamics 365 for Marketing Functional Consultants candidates are responsible for configuring and expanding the core marketing application to include email marketing, setup, interactive customer journeys, leads nurturing with personalized experiences, LinkedIn integration, Events, Voice of the Customer, Landing Pages, segmentation and scoring, and maintaining General Data Protection Regulation (GDPR) compliance.
Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate
Dynamics 365 for Field Service Functional Consultants configure the Field Service application, implement solutions that manage the field service lifecycle, and deploy the Connected Field Service (IoT) solution.
Functional Consultant Certification Bootcamps
These Dynamics 365 Certification Bootcamps cover everything you need to pass your exam in just 7 days of training (dont worry, no weekends), as well as providing you with coaching, revision sessions and even a free resit of the exam if you need it.
| Course Title | Price | Duration | Location | Jan | Feb | Mar | Apr | May |
|---|---|---|---|---|---|---|---|---|
| Microsoft Power Platform + Dynamics 365 Core Certification Bootcamp | £3800 | 5 Days | Bath | 06 | 10 | 02 | 20 | 04 |
| London | 20 | - | 23 | - | 18 | |||
| Dynamics 365 for Customer Service Functional Consultant Associate Certification Bootcamp | £5,180 | 7 Days | Bath | 06 | 10 | 02 | 20 | 04 |
| London | 20 | - | 23 | - | 18 | |||
| Dynamics 365 for Sales Functional Consultant Associate Certification Bootcamp | £5,180 | 7 Days | Bath | 06 | 10 | 02 | 20 | 04 |
| London | 20 | - | 23 | - | 18 | |||
| Dynamics 365 for Marketing Functional Consultant Associate Certification Bootcamp | £6,935 | 10 Days | Bath | 06 | 10 | 02 | 20 | 04 |
| London | 20 | - | 23 | - | 18 | |||
| Dynamics 365 for Field Service Functional Consultant Associate | £6,935 | 9 Days | Bath | 06 | 10 | 02 | 20 | 04 |
| London | 20 | - | 23 | - | 18 |
