- Teams Concepts - When and how to use Microsoft Teams
- What are Teams
- Membership in Teams
- What are Teams
- Channels in Teams
- Team Apps
- Joining and Creating Teams
- Managing Team and Channel membership
- Adding Channel Tabs
- Lab: Creating a Team, adding members, and creating custom channels.
- Messaging - Instant and persistent
- Formatting Menus
- Additional Options
- Using Attachments
- Lab: Sending messages and documents.
- Understanding Contacts in Teams
- Speed dial
- Placing calls
- Voice calls
- Video calls
- Sharing desktop and/or window
- Voicemail for Teams
- Call History
- Lab: Adding, calling, and sharing with contacts.
- Activity Feed overview
- Filtering
- Lab: Using the Review Feed, My Activity, Filter.
- Searching Contacts and People
- Searching in Teams
- Essential short cut commands
- Lab: Searching for People, Teams, Channels. Using the @ function, and / Commands.
- Calendar Views
- Joining and Creating Meetings
- Attendance and timings in Teams
- Scheduling Assistant for Teams
- Lab: Changing the calendar view, adding a meeting, inviting contacts. Using Scheduling Assistant and joining the meeting.
- Accessing files in Teams
- Recent files
- Local files
- Uploading files
- Access to OneDrive
- Access to SharePoint
- Lab: Uploading, accessing, and sharing documents in Teams.
- Use of the Teams Stream
- Recording meetings and calls
- Live events planning
- Team Apps
- Microsoft PowerPoint
- Utilising OneNote
- Microsoft Word
- Microsoft Excel
- Using Dynamics 365 with Teams
- Overview of Business Rules
- Business Rules structure and design
- Using conditions and actions
- Objectives of the course
- Managing time better
- Improving behaviour and Interpersonal Skills
- Gaining experience
- Becoming creative
- Interpersonal networking
- Speaking to seniors and employees easier
- Helping employees gain better understanding of the business
- Achieving elevated company culture
- Effecting teamwork makes the dream work
- Maintaining both your own space and the shared spaces
- Obtaining a better Work-Life Balance
- Managing projects
- Remote collaboration
- Tracking tasks and productivity
- Building/maintaining trust
- Maximising productivity
- Overcoming distractions
- Staying motivated
- Problems with technology
- Socializing with your peers
- Prioritizing work
- Interruptions at home
- Loneliness and lack of human interaction
- Communication Issues and Being Out of the loop
- Security risks
- Accepting that Microsoft Teams is Work In Progress
- Inputs from Microsoft psychologists and human behaviour specialists
- Reviewing the latest Teams features for managers and end users and updating your best practices
- Reviewing Microsoft Teams approved devices including:
- Extending screens
- Additional cameras
- Additional microphone
- Maintaining strong team relationships
- Replacing the ‘hubbub’ of the office
- Keep on moving
- Focusing on brief and clear communications
- Establishing communication norms
- Identifying the hidden opportunities in written communications
- Creating an intentional space for celebration
- Achieving best of both worlds: remote team members making regular visits to office
- Setting clear expectations
- Treating remote As local
- Regular engagement
- Scheduling video-based coaching
- Maintaining trust your team
- Making your teams feel inclusive
- Filtering for mission, values, outcomes and roles
- Staying focused on goals, not activity
- Valuing the person first
- Holding longer one on ones chats via Teams
- Remembering career development
- Mitigating that location still matters
- Getting the right and most reliable equipment
- Virtual onboarding - Best practices and tips
- Establishing a “meet-and-greet” roadmap
- Assigning a welcome buddy and also a virtual mentor
- Building an engaging virtual culture
- Creating a clear onboarding path
- Establishing structured daily check-ins
- Providing opportunities for remote social interaction
- Offering encouragement and emotional support
- Where possible, arranging occasional face to face meetings in office
- Encouraging transparency
- Practicing constant communication
- Choosing IM or video chat
- Using the right tools to keep teams organised
- Encouraging better relationships between employees
- Dealing with Issues
- Aligning Schedules Through Different Time Zones
- Ensuring Collaboration and Communication
- Addressing Poor Company Culture - Best Practices for Remote Team Management
- Setting Boundaries and Expectations
- Embracing and Encouraging Diversity
- Working on your own communication skills
- Remembering out of sight, not out of mind
- Before the meeting:
-Blurring your background or use background images
-Scheduling your meetings with Scheduling Assistant
-Sharing your meeting’s agenda
-Host your meeting in a channel
-Deciding if best to record your meetings - Pros and cons
-Deciding on best camera location
-Deciding on laptop microphone vs. headset
-Testing your hardware - During the meeting:
-Screen-sharing but avoid overshare
-Taking advantage of live captions
-Ensuring all meeting participants contribute and are heard
-Deciding on best ways to interrupt and ask questions
-Taking meeting notes with the meeting notes feature in Teams - After the meeting:
-Reviewing and sharing the meeting notes and updated project plans
-Sharing the recording (if recording made) - Dealing with remote employee challenges and performance issues
- Remote employee work monitoring - Pros and cons
- Dealing with discipline issues
- Checking time is convenient
- Deciding on how formal or informal
- Deciding of best to call or video chat or do IM
- Deciding which channel to use
- Making working from home and team building fun!!!
- Consider having a 10 minute daily 'morning meeting greeting' for your remote team(s)
- Consider giving out monthly awards for best communication experience via Teams to encourage continuous improvement in best practices
- Consider holding weekly Friday run down Teams based meeting with company provided treats such as tea and cakes or pint and crisps
- Asking team members in turn to 10 minute presentation of topic that interests them personally to improve their communications skills
- Encouraging short side meetings between staff
- What you have learnt
- Deciding how best to implement best practice in your own organisation
- Accepting that Microsoft Teams in work in progress and as such there is a need for regular reviews of best practices as the product evolved.
- Further training courses to consider
- Objectives and approach
- Course overview
- How Teams is, in effect, the new Microsoft Windows - a platform to empower and transform your organisation.
- dvantages of unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage (including collaboration on files).
- Microsoft Teams for application integration and a development platform.
- Static tabs and configurable tabs
- Tabs to display rich and interactive web content to teams
- Activity filtering with @ mentions:
- Separate from other less relevant conversations using the activity filter
- Personalise your Teams:
- Bookmark specific content to spend less time searching for crucial data.
- Get work done fast with slash commands
- Access a personalised view of apps and contacts
- Hide and show Teams to stay organised
- Microsoft Teams connectors:
- Keep groups ahead of the curve by delivering updates from the services such as Twitter, Trello, and Wunderlist
- Connect streams to channels.
- Sync your SharePoint sites:
- Add SharePoint pages and lists into Teams channels
- Use the SharePoint news connector to stream news directly into channels
- Add full SharePoint sites in Teams via the website tab
- Include SharePoint document libraries as tabs in Teams
- Make content private with information barriers
- Sharing the right information with the right people
- Create information barrier policies to keep specific information isolated
- Inline message translation
- Allow people to chat in their native tongue and translate messages for other users.
- Cloud recording with automatic transcript
- Make it easier to find specific information with just a keyword or phrase.
- Guest access
- Connect with individuals outside of their organization.
- Proximity sensing
- Join a meeting to connect to a nearby meeting room instantly, using proximity-based pairing.
- Request for someone new to join your team by making a request on their behalf of say a contractor or freelancer.
- Microsoft Teams communications integrations
- Connect Teams to communication platforms including Zoom, Cisco Webex, and Slack
- Microsoft App Studio and Bots
- Polly: Poll your team members and keep track of employee engagement.
- Whobot: Quickly find information about a colleague, or suggestions on who to ask about a certain topic
- Grow Bot: Allow team members to exchange kudos
- Stats bot: Analytics and scheduled reports via sources like Google Analytics
- Adapting Microsoft Teams to suit your industry
- Customize Microsoft Teams to suit your industry, with developer templates specifically designed for your vertical organisational requirements.
- Analytics and BI in Microsoft Teams
- Meeting recording for compliance
- Managing first-line workers
- Utilising Private channels
- Overview of integrations
- Examples of Teams Integrations
- Freehand
- Ring central
- Cacoo
- Lucidchart
- Mural
- Etc