Title: Dynamics 365 for Customer Engagement for Customer Service (MB-230T01-A)
Duration: 1 days
Price: £750 + VAT
Please note: course content subject to change
About this Course:
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
As the UK's only dedicated Dynamics 365 training provider, our experts take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
Covering implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction.
At Course Completion
After completing this course, you will be able to:
- Install and configure the customer service app
- Identify common customer service scenarios
- Complete a case resolution process
- Analyze customer service data
- Automate case management record processing
- Create and use knowledge articles
- Create and use entitlements and service level agreements