Title: T4D157: Microsoft Dynamics 365 for Customer Service Certification Bootcamp
Duration: 2 days
Price: £1,600 + VAT
Please note: course content subject to change
About this Course:
Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
As the UK's only dedicated Dynamics 365 training provider, our experts take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
This course includes the full exam preparation coaching, evening practice sessions and on-demand sitting of Exam MB2-230: Microsoft Dynamics 365 for Customer Service.
This Bootcamp contains the following additional benefits to help you gain your certification:
- Exam coaching classes, every evening during the Bootcamp
- The exam itself.
- Free post course exam coaching sessions via Skype.
- A free resit on Bootcamp during the next 12 months.
- An evening exam slot at our Pearson vue Test Centre *Only available at Bath Bootcamps*
This course takes an accelerated approach to covering the Microsoft Dynamics 365 for Customer Service Certification. Covering implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction.
At Course Completion
After completing this course, you will be able to:
- Install and configure the customer service app
- Identify common customer service scenarios
- Complete a case resolution process
- analyse customer service data
- Automate case management record processing
- Create and use knowledge articles
- Create and use entitlements and service level agreements