Only £880 + VAT

See our preceding course Mastering Microsoft Flow and PowerApps in Dynamics 365


Course Details

Title: T4D115 - Mastering Customer Insights in Dynamics 365
Duration: 1 day
Price: £880 + VAT

Please note: course content subject to change

This course covers you and your team to make best use of the power of Dynamics 365 in terms of Customer Insights including Microsoft Flow, PowerBI, and the Common Data Model.

About this Course:
This course takes an accelerated approach to covering all the major aspects of Microsoft Dynamics 365 Customer Insights including PowerBI, The Common Data Mode, Power Apps and Microsoft Flow.

Audience Profile
This course is intended for individuals that plan to implement, use, maintain, or support Dynamics 365 for Customer Insights in their organization. The training is intended any individuals focused on utilising Dynamics 365, including sales representatives, customer service representatives, service schedulers, administrators, office managers, CEOs, and consultants who want to gain a full and complete knowledge of Dynamics 365's adaptability and functionality for specific and general business requirements.

Module 1: Connecting to PowerBI
Connecting to PowerBI
Connecting to PowerBI lab

Module 2: Using PowerBI
- Using PowerBI
- Using PowerBI lab
(Note that PowerBI isn't fully integrated yet but will be soon)

Module 3: Using PowerBI Analytics
- Using PowerBI Analytics
- Using PowerBI Analytics lab

Module 4: The Common Data Model
- Overview of the Common Data Model
- Review of the core components of the Common Data Model
- Accessing the Common Data Model
- The Common Data Model lab

Module 5: Using Flow to link D365(CRM) to the Common Data Model
- Using Flow to link D365(CRM) to the Common Data Model
- Using Flow to link D365(CRM) to the Common Data Model lab

Note: Course content subject to change