Field Service Functional Consultant Associate


Course Details

Title: T4D178 - Dynamics 365 for Field Service Functional Consultant Associate
Duration: 9 Days
Price: £6,935

Please note: course content subject to change

About this Course:
Dynamics 365 for Field Service Functional Consultants configure the Field Service application, implement solutions that manage the field service lifecycle, and deploy the Connected Field Service (IoT) solution.

With Microsoft Certification, technology professionals are more likely to get hired, demonstrate clear business impact, and advance their careers.

Covering everything you need to pass your Microsoft Microsoft Power Platform + Dynamics 365 Core Certification Bootcamp Exam (Exam MB-200) & Microsoft Dynamics 365 for Field Service (Exam MB-240)

Certification Bootcamp Package
This Bootcamp contains the following additional benefits to help you gain your certification:
- Exam coaching classes, every evening during the Bootcamp
- The exam itself.
- Free post course exam coaching sessions via Skype.
- A free resit on Bootcamp during the next 12 months.
- An evening exam slot at our Pearson vue Test Centre *Only available at Bath Bootcamps*

  • Module 1: Platform Overview
    In this module you will learn the basics of the Power platform. You will tour the various administrator portals and options as well as install applications.
    Lessons
    - Overview
    - Configure Power platform environments
    - Creating applications
    - Discovery and planning

    After completing this module, you will be able to:
    - Identify common platform components and their uses.

    Module 2: Data Modelling
    In this module you will learn how to model data effectively using the platform’s entities, attributes and relationships
    Lessons
    - Data model fundamentals
    - Relationships
    - Other entity options
    - Other field options
    - Internationalizing

    After completing this module, you will be able to:
    - Create and use relationships and entities.

    Module 3: Model Driven Apps
    In this module you will learn about model driven applications and how to configure and use them.
    Lessons
    - Configure model-driven apps
    - Configure model-driven forms
    - Configure views
    - Configure model-driven charts
    - Configure model-driven dashboards
    - Configure reports

    After completing this module, you will be able to:
    - create and modify forms, views, dashboards and other user experience components

    Module 4: Canvas Apps
    In this module you will learn how to create and use canvas apps, as well as learn the differences between canvas apps and model-driven.
    Lessons
    - Overview
    - Power BI
    - Customizing the user experience
    - Integration with model-driven apps

    After completing this module, you will be able to:
    - Create a canvas app.
    - Work with CDS data.

    Module 5: Security
    In this module you will learn how the platform’s security model manages users’ experiences and access to both data and functionality.
    Lessons
    - Security overview
    - Business units
    - Manage security roles
    - Manage teams
    - Configure hierarchy security

    After completing this module, you will be able to:
    - Create and use Business Units.
    - Create, modify and use Security Roles.

  • Module 1: Platform Automation Overview
    In this module you will learn the basics of the Power platform automation capabilities. You will learn the need for automation and how you can map the needs to the capabilities.
    Lessons
    - Platform automation overview
    - Module summary

    After completing this module, you will be able to:
    - Identify common platform automation and their uses.

    Module 2: Business Rules
    In this module you will learn how to build and use business rules and how they work alongside other platform automations.
    Lessons
    - Introduction to business rules
    - Additional business rule details
    - Module summary

    After completing this module, you will be able to:
    - Create and use business rules.

    Module 3: Workflows
    In this module you will learn how to build and use workflows and how they work alongside other platform automations.
    Lessons
    - Introduction to workflows
    - Building workflows
    - Advanced workflow
    - Module summary

    After completing this module, you will be able to:
    - Create and use workflows.

    Module 4: Power Automate
    In this module you will learn how to build and use Power Automate and how they work alongside other platform automations.
    Lessons
    - Introduction to Microsoft Flow
    - Other flow concepts
    - Working with CDS
    - Building approval flows
    - Starting from apps
    - Flow deployment considerations
    - Module summary

    After completing this module, you will be able to:
    - Create and use Power Automate.

    Module 5: Business Process Flows
    In this module you will learn how to build and use business process flows and how they work alongside other platform automations.
    Lessons
    - Introduction to business process flows
    - Configure business process flows
    - Additional business process flows details
    - Module summary

    After completing this module, you will be able to:
    - Create and use business process flows.

  • Module 1: Introduction to Integrations
    In this module you will learn the basics of the Power platform integration capabilities. You will learn how to configure and use email integrations.
    Lessons
    - Overview of common scenarios
    - Email integration
    - Outlook integration
    - Module summary

    After completing this module, you will be able to:
    - Identify common integrations.
    - Configure and use email integration.

    Module 2: Integration with Office
    In this module you will learn how to integrate with common Office products to include OneNote, Word and Excel.
    Lessons
    - Templates
    - SharePoint
    - Microsoft Teams
    - Additional Integrations
    - Module summary

    After completing this module, you will be able to:
    - Configure and use integrations with Office products.

    Module 3: Quotes to Orders

    Lessons
    - Managing data overview
    - Duplicate detection
    - Importing data
    - Exporting data
    - Bulk delete
    - Module summary

    After completing this module, you will be able to:
    - Import and export data.
    - Create and use data maps.
    - Perform bulk delete.

  • Module 1: Manage Instances and Applications
    In this module you will learn how to enable and update first-party applications; install third-party apps and configure using admin portals.
    Lessons
    - Overview
    - Manage applications
    - Module summary

    After completing this module, you will be able to:
    - Enable and update first-party apps.
    - Install third-party apps

    Module 2: Manage Solutions
    In this module you will learn how to create manage and deploy solutions.
    Lessons
    - Solution concepts
    - Planning and creating solutions
    - Working with solution components
    - Distributing solutions
    - Working with managed solutions
    - Module summary

    After completing this module, you will be able to:
    - Create, manage and deploy customizations with solutions.

    Module 3: Additional Deployment Considerations
    In this module you will learn how to configure for mobile and deploy components such as Microsoft Flow.
    Lessons
    - Configure
    - Mobile configuration settings
    - Mobile configuration
    - Module summary

    After completing this module, you will be able to:
    - Configure for mobile.
    - Deploy components.

    Module 4: Documentation and Testing
    In this module you will learn how to design test plans and perform performance tuning.
    Lessons
    - Creating test plans
    - User interface testing
    - Performance optimization and tuning
    - Documentation
    - Engage with the customer
    - Module summary

    After completing this module, you will be able to:
    - Create and use test plans.
    - Locate performance tuning tools.

  • Course Outline

    Module 1: Configure Field Service
    Lessons
    - Introduction to field service
    - Defining products and services
    - Defining tax codes

    Module 2: Resource scheduling configuration
    Lessons
    - Mapping and location information
    - Configuring resource components
    - Defining account preferences

    Module 3: Defining and configuring bookable resources
    Lessons
    - Defining bookable resources
    - Resource pools, crews and facilities

    Module 4: Working with and configuring incidents
    Lessons
    - Creating incidents
    - Using service tasks
    - Defining products, services and skills

  • Module 1: Field Service Work Orders
    Lessons
    - Configure field service work orders
    - Creating work orders
    - Managing work orders

    Module 2: Field Service Agreements
    Lessons
    - Using field service agreements
    - Set up bookings
    - Set up invoices

    Module 3: Inventory and Purchasing Lessons
    - Manage customer assets
    - Manage inventory
    - Purchasing and returns

    Module 4: Field Service Mobile Lessons
    - Field Service Mobile Application overview
    - Install and deploy Field Service Mobile Projects
    - Manage Mobile Projects
    - Deploy the Mobile client

  • Module 1: Universal Resource Scheduling
    Lessons
    - URS overview and configuration
    - Enabling entities for URS
    - Entity customization and automation considerations
    Module 2: Managing scheduling options
    Lessons
    - Using the Schedule Board
    - Scheduling items
    - Rescheduling and substituting resources
    - Crew and resource pool scheduling
    Module 3: Customizing the Schedule Board
    Lessons
    - Configure the schedule board
    - Create additional schedule boards
    - Leverage Dynamics 365 views with the schedule board
    - Configure schedule board queries and filters
    - Working with requirement groups
    Module 4: Resource Scheduling Optimization
    Lessons
    - Resource Scheduling Optimization overview
    - Defining optimization goals
    - Defining optimization scopes
    - Defining optimization profiles

Before attending this course, students must have:
• General knowledge of Microsoft Windows.
• General knowledge of Microsoft Office.