Dynamics 365 Introduction course

Only £880 + VAT


Course Details

Title: Course MB-900T01-A: Dynamics 365 fundamentals
Duration: 1 day
Price: £880 + VAT

This course:
Dynamics 365 is a multi-faceted tool for customer engagement, unified operations, marketing, retail and talent management. This course will familiarize the learner with Dynamics 365 functionality and business value. The course will cover Dynamics 365 applications, the Power Platform, cloud concepts, the security model, and licensing considerations.

Audience Profile
This course is designed to help both management and employees understand the advantages and empowerment opportunities made available with the ever expanding stack of Dynamics 365 business applications.
In addition, the course helps teams gain the knowledge they need to build flexible business solutions that can transform their organizations.

At course completion:
Upon completion of the Dynamics 365 fundamentals course, students will be able to:
- Identify the key functionalities and modules of Dynamics 365
- Describe cloud concepts
- Describe the Dynamics 365 security model
- Explain licensing and deployment considerations

Course Outline
Module 0: Introduction
- Dynamics 365 fundamentals overview

Module 1: Dynamics 365 for Customer Engagement
- Overview of apps
- Dynamics 365 for Sales
- Dynamics 365 for Customer Service
- Dynamics 365 for Field Service
- Dynamics 365 for Marketing
- Dynamics 365 for Project Service Automation

Module 2: Dynamics 365 for Unified Operations
- Overview of apps
- Dynamics 365 for Finance & Operations
- Dynamics 365 for Retail
- Dynamics 365 for Business Central
- Dynamics 365 for Talent

Module 3: Dynamics 365 and the Power Platform
- Introduction to the Power Platform
- Power Platform applications

Module 4: Cloud concepts
- Overview of cloud architecture
- Different types of cloud services

Module 5: Managing deployments and releases
- Types of deployments
- Types of releases
- Security concepts and roles
- GDPR

Module 6: Licensing, onboarding and support
- Finding a partner
- Licensing options
- Getting started with Dynamics 365

Before attending this course, students must have:
• A basic understanding of IT principles and an interest in Dynamics 365.