Only £1100 + VAT

See our MCSA and MCSE Bootcamps for Microsoft's professional certification tracks for Dynamics 365.


Course Details

Title: T4D123 - Dynamics 365 Customer Engagement Online Deployment Fast Track
Duration: 2 days
Price: £1100 + VAT

Please note: course content subject to change

About this Course:
This course takes an accelerated approach to covering all the major aspects of Microsoft Dynamics 365 customer engagement Online Deployments.

Audience Profile
This course is intended for individuals that plan to implement, use, maintain, or support Dynamics 365 in their organization. The training is intended any individuals focused on utilising Dynamics 365, including, administrators, office managers, IT Pros, and consultants who want to gain a full and complete knowledge of Dynamics 365's deployment options for specific and general business requirements.

Course Outline Course Introduction

Module 1: Getting Started with Microsoft Dynamics 365
- Overview of Microsoft Dynamics 365
- Accessing Microsoft Dynamics 365 
- Requirements
- Planning a Deployment
- Import Data

Module 2: Manage Microsoft Dynamics 365 Subscriptions
- Signing-up for a Subscription
- Managing users
- Microsoft Online Services Administration
- Lab

Module 3: Manage Microsoft Dynamics 365 Instances 
- Overview of Instances
- Administration Mode
- Working with Tenants
- Managing storage
- Managing administrative email notifications

Module 4: Managing Microsoft Dynamics 365 Upgrades
- Update Policy  
- Customer Driven Upgrade Process

Module 5: Integration with other Microsoft Online Business Solutions         
- Microsoft Exchange Online         
- Microsoft SharePoint Online      
- Microsoft OneDrive       
- Microsoft OneNote        
- Microsoft Social Engagement    
- Yammer, Office 365 Groups       

Module 6: Managing Microsoft Dynamics 365 Apps  
- Introduction to My Apps              
- App Management          
- Getting more apps from AppSource        
- Overview of PowerApps

Module 7: Microsoft Dynamics 365 integration with Microsoft Outlook
- Overview of CRM for Outlook 
- Configure CRM for Outlook     
- Field Synchronization Management     
- CRM App for Outlook 

Module 8: Configure and Manage Mobile Devices
- Mobile Device Apps
- Exploring Mobile Only Configuration

Before attending this course, students must have:
• General knowledge of Microsoft Windows.
• General knowledge of Microsoft Office.