Covering the contents from both our 'Customer Engagement Online Deployment' and 'Customisation and Configuration' courses, this Bootcamp provides everything you need to achieve your MCSA Certification, including the exams themselves and revision sessions!


Only £3300 + VAT

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Course Details

Title: T4D121 - Dynamics 365 MCSA Certification Boot camp course
Duration: 5 days
Price: £3300 + VAT

Please note: course content subject to change

This course includes the full exam preparation coaching, evening practice sessions and on-demand sitting of Exam MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment and Exam MB2-716 Microsoft Dynamics 365 Customization and Configuration to enable you to become a fully qualified Microsoft Certified Solutions Associate (MCSA).

Certification Bootcamp Package 
This Bootcamp contains the following additional benefits to help you gain your certification:
Exam coaching classes in evening during the Bootcamp
The exams themselves.
Free post course exam coaching sessions via Skype.
A free resit on the Bootcamp during the next 12 months to top up your knowledge.

About this Course:
This course takes an accelerated approach to covering all the major aspects of Microsoft Dynamics 365 customer engagement Online Deployments and Microsoft Dynamics 365 Customization and Configuration.

Audience Profile
This course is intended for individuals that plan to implement, use, maintain, or support Dynamics 365 in their organization. The training is intended any individuals focused on utilising Dynamics 365, including administrators, developers, office managers, IT Pros, and consultants who want to gain a full and complete knowledge of Dynamics 365's deployment options for specific and general business requirements.

  • Dynamics 365 Deployment

    Course Introduction

    Module 1: Getting Started with Microsoft Dynamics 365
    - Overview of Microsoft Dynamics 365
    - Accessing Microsoft Dynamics 365 
    - Requirements
    - Planning a Deployment
    - Import Data

    Module 2: Manage Microsoft Dynamics 365 Subscriptions
    - Signing-up for a Subscription
    - Managing users
    - Microsoft Online Services Administration
    - Lab

    Module 3: Manage Microsoft Dynamics 365 Instances 
    - Overview of Instances
    - Administration Mode
    - Working with Tenants
    - Managing storage
    - Managing administrative email notifications

    Module 4: Managing Microsoft Dynamics 365 Upgrades
    - Update Policy  
    - Customer Driven Upgrade Process

    Module 5: Integration with other Microsoft Online Business Solutions         
    - Microsoft Exchange Online         
    - Microsoft SharePoint Online      
    - Microsoft OneDrive       
    - Microsoft OneNote        
    - Microsoft Social Engagement    
    - Yammer, Office 365 Groups       

    Module 6: Managing Microsoft Dynamics 365 Apps  
    - Introduction to My Apps              
    - App Management          
    - Getting more apps from AppSource        
    - Overview of PowerApps

    Module 7: Microsoft Dynamics 365 integration with Microsoft Outlook
    - Overview of CRM for Outlook 
    - Configure CRM for Outlook     
    - Field Synchronization Management     
    - CRM App for Outlook 

    Module 8: Configure and Manage Mobile Devices
    - Mobile Device Apps
    - Exploring Mobile Only Configuration

  • Course Outline

    Customisation and Configuration

    Module 1: Introduction to Customisation and Configuration in Dynamics 365
    - Overview of Dynamics 365
    - Licensing and Connection Options
    - Examine Supporting Technologies
    - General Overview of Customisation Principles

    Module 2: Configuring Dynamics 365, Business Units, Users and Teams
    - Configuring Dynamics 365
    - Create and Manage Business Units
    - User Management and Email Configuration
    - Using Teams to Extend Functionality
    - Document Management Features

    Module 3: Building a Security Model
    - Overview of Dynamics 365 Security Model
    - Create, Configure and Manage Security Roles
    - Understand How Users and Team Apply to the Security Model
    - Understand how Hierarchy Security Changes the Behaviour of Security in Dynamics 365

    Module 4: Introduction to Solutions
    - Solutions Overview
    - Including Components in Solutions
    - Understanding Solution Publishers and Version Numbers
    - Solution Types
    - Using Multiple Solutions
    - Exporting and Importing Solutions

    Module 5: Dynamics 365 Entity/Field Customisation
    - Overview of Entities
    - Defining Entity Ownership
    - Working with Entity Properties
    - System VS. Custom Entities
    - Overview of Fields
    - Working with Different Field Types

    Module 6: Additional Field Customisation
    - Creating Fields to Meet Current Needs
    - Using Calculated and Roll Up Fields
    - Working with Local and Global Option Sets
    - Using Alternate Keys
    - Using Field Level Security
    - Status and Status reason Transition

    Module 7: Relationships
    - Overview of Relationships
    - 1:N and N:N Relationships
    - Working with Hierarchical Data
    - Using Entity Mapping
    - Connections and Connection Roles

    Module 8: Customising Forms
    - Dynamics 365 Form Types
    - How to Build Dynamics 365 Forms
    - Specialised Form Components
    - Using Access Teams and Sub-Grids to Facilitate Record Sharing
    - Working with Multiple Forms
    - Web Resources and Iframes

    Module 9: Business Rules
    - Overview of Business Rules
    - Business rule Structure and Design
    - Using Conditions and Actions

    Module 10: Views and Visualisations
    - Types of Views in Dynamics 365
    - Creating and Customising Views
    - Customising Charts
    - Customising Dashboards
    - Modifying Dynamics 365 Themes

    Module 11: Introduction to Processes in Dynamics 365
    - Review Business Process Flows
    - Review Workflows
    - Review Dialogues
    - Review Custom Actions
    - Examine How to Create a Workflow

    Module 12: Business Process Flows
    - Overview of Business Process Flows
    - Using Steps, Stages and categories
    - Review Options for Conditional Branching
    - Role Driven Process Flows

    Module 13: What's new in Dynamics 365

    Whats New - Released Features
    - Capabilities and Features (subject to change)
    - Editable Grids
    - Visual App Designer
    - Organisation Insights
    - Learning Paths

    Whats New - Preview Features
    - Preview Feature principles
    - Current Preview Feature Capabilities (subject to change)
    - Dynamics 365 for Outlook App
    - Relationship Insights
    - Business Process Flow Entity Support

    What's New - Deprecated Features
    - Deprecation principles
    - Current Deprecated Features (subject to change)

Before attending this course, students must have:
• General knowledge of Microsoft Windows.
• General knowledge of Microsoft Office.