What is Dynamics 365 and where is Microsoft CRM?


With intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives you choice. Start with just what you need to run your business—and delight your customers And then add apps as your needs change.

Watch the video below for more information as to how it can help you achieve more:



Where is Microsoft Dynamics CRM?

At the launch of Dynamics 365 in October 2016, Microsoft has re-branded the product formally known as Microsoft Dynamics CRM to two separate Dynamics 365 products:

  • Dynamics 365 for Sales - focusing on the needs of the Sales Teams
  • Dynamics 365 for Customer Service - focusing on the needs of the Customer Service Teams.
  • Dynamics 365 for Product Service Automation - focusing on the needs of the Project Managers, Financial managers, Teams and Business managers
  • Dynamics 365 for Field Service - focusing on the needs of the Service Management Team

In addition, Microsoft have launched the connected and empowering new products that make up the new Dynamics 365 stack described above.



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